Frequently Asked Questions

Welcome to our FAQ Page

Returns

Order cancellation 

All orders can be cancelled until
they are shipped. If your order has been paid and you need to change or cancel
it, you must contact us within 12 hours. Once the packaging and shipping
process has started, it can no longer be cancelled.
 

Refunds 

We offer a 100% money back guarantee
on all products that are defective or damaged during shipping. Just let us know
and we will provide a return address and a replacement or refund as preferred.
 

If you are unsatisfied with your
order – please contact our support and we will do our best to help you out!
 

Customers will be responsible for
paying return shipping costs.
 

We do not issue the refund if: 

your order does not arrive due to factors within your control (e.g. providing the wrong shipping address) 

*You can submit refund requests
within 15 days after the guaranteed period for delivery (45 days) has expired.
You can do it by sending a message on Contact Us page.
 

Shipping

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international
shipping services. However, there are some locations we are unable to ship to.
If you happen to be from one of those countries we will contact you.
 

LOST/MISSING PACKAGES

BrowseNPay are not liable
if the incorrect address is placed during the checkout process. Please make
sure that your billing and shipping address is correct before processing your
order. If we have made an error we will fully take responsibility of the
original order that was made for you at no charge.
 

CUSTOMS 

We are not responsible for any custom fees once
the items have shipped. By purchasing our products, you consent that one or
more packages may be shipped to you and may get custom fees when they arrive in
your country
 

Shipping time varies by location.
These are our estimates:
    

Location *Estimated Shipping Time     

United States 8-14 Business days     

Canada, Europe 8-15 Business days     

Australia, New Zealand 8-15 Business days     

Central & South America 10-20 Business days     

Asia 8-15 Business days     

Africa 15-30 Business days     

Max delivery
time – 45 business days.
 

*This doesn’t include our 2-5 day
processing time.
 

*All shipping times exclude clearance/customs delays